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Frequently Asked Questions...

Knowledgebase
  • Installation
  • Setup
  • Homepage Layout
  • Product page Layout
  • Included Modules
  • Theme Editor
  • Additional Modules

Setup

  • How do I install Prestashop?
  • How do I install the theme?
  • Can I make changes to the code?
  • Can SoopaThemes install it for me?
  • Can SoopaThemes do custom work?

Homepage Layout

  • How do I install Prestashop?
  • How do I install the theme?
  • Can I make changes to the code?
  • Can SoopaThemes install it for me?
  • Can SoopaThemes do custom work?

Installation

Q How do I install Prestashop?

If you are new to Prestashop you can find a bunch of help over on the Prestashop forum.

There is also a useful guide that can be found here

Unfortunately we cannot offer free support for general Prestashop queries. If you need it, we do offer a full Prestashop & Theme install service

Q How do I install the theme?

Please refer to the help documentation that came with your ThemeForest purchase. We've covered all of the installation details there along with useful screenshots to help.

If you prefer, we do offer a full Theme install & setup service

Q Can I make changes to the code?

Before you make any changes to your store, you should make a full backup of your database and files. That way, if you accidentally mess anything up, you can simply restore the working files.

If you are going to make any changes then please be aware that any future updates with the theme may well overwrite what you have done. If you are going to make CSS changes, then use a custom.css file to ensure they remain in place.

If the changes will be major code changes then we recommend you keep a note of what you have changed, so that when you update the theme in the future you can make the same changes again.

Q Can SoopaThemes install it for me?

Sure we can! We can install the Theme for a one off fee of £30 which can be paid via Paypal

If you would like to order this service, simply get in touch via our contact form.

Q Can SoopaThemes do custom work?

We can carry out custom work on your Prestashop store based on an hourly rate of £30.

If you have any custom work, we recommend you get in touch with as many details as you possibly can, and we can then get back to you with an estimated timeframe to complete the task.

Q Bad configuration file error

During the theme install, if you receive an error message saying "Bad configuration file" this simply means you are not uploading the correct file.

The file you downloaded from Themeforest contains the theme along with the documentation, do not try and upload this. You need to remove the theme zip from the file, and upload that file only.

Q Why aren't my images showing?

Ensure you follow the step in the documentation that explains how to regenerate your images.

If you don't do this after the theme install then your images won't show. Please refer to section 1.1 of the documentation.

Q There is a weird bit of text that says 'enter code here' - what is this?

This is because you have yet to enter any content into the 'Soopa Tab' module. Either disable the module, or enter your content.

Setup

Q How do I install Prestashop?

If you are new to Prestashop you can find a bunch of help over on the Prestashop forum.

There is also a useful guide that can be found here

Unfortunately we cannot offer free support for general Prestashop queries. If you need it, we do offer a full Prestashop & Theme install service